Privacy Policy

Who are we?

We are Alpargatas S.A., controller of the Havaianas and Osklen brands. We care about transparency and building a clear way to communicate to our customers and users, how the personal data they provide is used.

This Privacy Policy addresses the entire treatment of personal data, that is, it details the reasons we use your data, who we share it with, your rights, and how we guarantee the security of your personal data.

In case of doubts, suggestions or additional information, you can contact our Supervisor directly, as provided in this Privacy Policy.

We reserve the right to change this Privacy Policy at any time for its constant improvement. Whenever any relevant condition of this Policy is changed, these changes will be valid, effective and binding after the new version is posted on our websites.

Therefore, it is very important that you review this Privacy Policy frequently.

What do we collect your personal data for?

The reasons we collect your personal data vary depending on your interaction on our websites. We collect for several reasons, for example:

  • To improve your experience on our websites
  • To manage your registration
  • To communicate with you
  • To help you with any questions
  • To serve you if you wish to exercise your rights as a data owner.

Learn more: If you want to know more about the data collected and the purposes of treatment. Click here.

Why do we collect your personal data?

Legally, we may process your personal data in various situations:

  • To send a newsletter
  • User support
  • For marketing purposes

Learn more: If you want to know more about the data collected and the purposes of treatment. Click here.

According to the law, we may process your personal data in various situations:

In order to provide our services in the best possible way, we may share your personal data collected on our websites with some business partners and third parties. See below for the most common examples:

  • With business partners and companies that belong to the same economic group as Alpargatas
  • With suppliers and employees.
  • With companies specialized in data processing and information security and any others that provide us with support for the operation of our websites;
  • In legal proceedings or when requested by competent authorities or by the Judiciary;

International Transfers

For the purposes of logistics, transport, and customer support services, our providers might be located in international territory. Our technology service providers that support our websites might also be located or maintain technology infrastructure in other countries. In these cases, we transfer your personal data with adequate guarantees and always ensure maximum data security. In these cases we have specific contracts signed that guarantee the treatment of personal data in accordance with our Privacy Policy.

Personal data rights

We are committed to looking after your privacy and providing a communication channel so that you can exercise your rights in accordance with the law. With that in mind, we created the communication channel [email protected]

To ensure that only you will have access to information about the treatment of your personal data, we may request a copy of an identification document or use other authentication factors to confirm your identity.

Through our channel, you will be able to clear all your doubts and also request access to your data and exercise rights guaranteed by law.

Learn more: Click here.

How is your personal data stored?

Data is stored only for the period required for processing. The rules of retention and discard are monitored constantly, and our own Data Security policy that establishes the guidelines and determines the appropriate retention period for each personal data type, considering the need, purpose of treatment, and nature of personal data.

Regardless of whether your data is for the time required to fulfill its corresponding purpose, it will be properly stored and protected, for as long as the responsibilities that derive from processing occur, in accordance with the current legislation.

Personal data Security

We comply with the technical and administrative security standards recommended by the national legislation. We use several types of security measures to ensure the integrity of your personal data, such as data encryption, anonymization, data management access policies, among others, in order to preserve the integrity of your data and protect it from unauthorized access or other security incidents.

Still not over, let’s talk about Cookies

Cookies are small files that are stored on your computer and collect information about your browsing and/or your device. Cookies help us improve your navigability on our websites and better understand how you interact with us. Also, in some cases, we display advertisements resulting from navigability analyses.

Cookies are small files that are stored on your computer and collect information about your browsing and/or your device. Cookies help us improve your navigability on our websites and better understand how you interact with us. Also, in some cases, we display advertisements resulting from navigability analyses.

Learn more: Click here.

What if, after reading our Privacy Policy, you still have questions…

Don’t hesitate to contact us! If for any reason, you do not agree with the way we employ your personal data, reach out through the “Right of the holder of personal data” communication channel section or email our Data Processing Officer directly through [email protected]